LEGAL REFERENCE

How We Protect Your Account & Payment Details

Q: Can I delete my account and all my data from 2k20?

Yes. Request account deletion through Settings or privacy@2k20.org. We delete your profile, deposit methods, and session logs within 30 days. Anonymised transaction records for regulatory compliance are retained separately and cannot be linked to you.

When you open an account on 2k20, your information stays secure through encrypted storage and strict access protocols. We collect only what you provide during registration and deposits...

Encrypted account protectionLocal payment data securityTransparent data practices

Explore Lobby Read FAQ

What Information We Collect & Why

We collect personal data during account creation — name, email, phone number, date of birth, address — and payment information when you deposit via JazzCash, Easypaisa, SadaPay or Raast. Transaction records, game activity logs, and device identifiers are stored to verify your identity, prevent fraud, and process your withdrawals in Pakistan where local law permits. Your data is never sold to third

parties. We retain account information for the duration of your membership and legal compliance periods thereafter. Your payment provider receives only transaction-specific data required to clear your deposit or withdrawal.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

CONTACT PRIVACY TEAM

How to Ask About Your Data

POLICY PRINCIPLES

Why Your Privacy Matters to Our Platform

Minimal Collection

We ask only for information essential to registration, deposits, and withdrawals. We do not request unnecessary personal data or store...

No Third-Party Sales

Your account details, payment methods, and betting history are never shared with advertisers, brokers, or data brokers. Only payment processors...

Encryption & Storage

Passwords are hashed; payment data is encrypted at rest and in transit. Servers are located in secure data centres with...

Account Deletion

Request account closure through Settings or email support. We delete your profile and associated logs within 30 days, retaining only...

Security Audits

We conduct quarterly privacy reviews and penetration testing to identify vulnerabilities. Any data breach is disclosed to affected users within...

Transparency Reports

We publish annual transparency reports documenting data-access requests from authorities, enabling you to see how often your information is requested...

Privacy Policy Alignment with Terms & Security

Terms of Service

Our Terms define how you use 2k20 and what we enforce; the Privacy Policy explains what personal data we collect and how it's protected — both documents work together to clarify your rights.

Account Security Page

The Security page covers authentication methods, two-factor options, and device management; Privacy Policy covers how we store and encrypt the credentials and activity logs behind those protections.

Payment Policy

Payment Policy outlines deposit and withdrawal limits; Privacy Policy details what payment information we retain, how JazzCash, Easypaisa, SadaPay and Raast data is handled, and your transaction confidentiality.

Cookie & Tracking Disclosure

Our Cookie Notice lists the tracking pixels and analytics tools used on 2k20; Privacy Policy explains how we use resulting data to improve lobby performance and detect account anomalies.

Dispute & Refund Procedures

Dispute page shows how we investigate withdrawal delays or transaction errors; Privacy Policy outlines that dispute records are stored securely and accessed only by authorised staff and payment auditors.

Geographic & Jurisdiction Scope

Our Jurisdiction page lists supported regions; Privacy Policy confirms that local data-protection laws apply in Pakistan and certain regions, affecting how long we retain and who can request your data.

Data Retention Schedule

We retain active account data indefinitely; inactive accounts are archived after 3 years; transaction logs for regulatory compliance are kept for 7 years as required by Pakistani financial authorities.

What Makes Our Privacy Commitment Visible

Clear Consent Notices

During sign-up, you approve data collection in plain language — not dense legal jargon. Tick boxes show exactly what we use your data for: registration, deposits, withdrawals, fraud prevention, and account communications.

In-App Privacy Dashboard

Log in and view your Privacy Centre: active sessions, login history, payment methods on file, data-access requests you've made, and your consent preferences — all updateable without leaving your account.

Opt-Out Marketing

Unsubscribe from promotional emails and SMS in Settings with a single click. We do not re-enrol you or reactivate marketing without explicit consent, and honour opt-out requests within 24 hours.

Multi-Language Clarity

Privacy Policy is available in English and Urdu, with localized payment-method wording for JazzCash, Easypaisa, SadaPay and Raast so Pakistani users understand exactly how their payment data is handled.

Annual Privacy Reviews

We update this policy every January to reflect new regulations, payment providers, or data-handling practices. Changes are announced via email 30 days before taking effect, and you can reject them by closing your account.

Data Export Feature

Download a copy of all your data — profile, transaction history, communications, game logs — in machine-readable format (CSV/JSON) directly from your account, no support request needed.

Privacy Queries Answered

We retain active-account transaction data indefinitely for your withdrawal history and dispute resolution. After account closure, transaction logs are archived for 7 years to comply with Pakistani financial-authority recordkeeping rules, then permanently deleted.

Yes. Request account deletion through Settings or [email protected]. We delete your profile, deposit methods, and session logs within 30 days. Anonymised transaction records for regulatory compliance are retained separately and cannot be linked to you.

No sharing beyond what the payment provider needs to process your transaction. JazzCash, Easypaisa, SadaPay and Raast see only your transaction amount, date, and account identifier — not your betting history, game activity, or account balance.

We notify affected users via registered email and account alert within 72 hours. We disclose what data was exposed, the incident timeline, steps we've taken to secure systems, and your options (password reset, account freeze, dispute filing). We do not hide breaches.

We use session cookies to keep you logged in, analytics cookies to measure page performance, and fraud-prevention cookies to spot account takeovers. You can disable non-essential cookies in Settings; disabling essential cookies logs you out. See our Cookie Notice for full details.

Yes. Click the unsubscribe link in any email or update your preferences in Settings. We stop sending promotional messages within 24 hours and do not re-enrol you without fresh consent. Transaction and account emails cannot be disabled.

Your account data and encrypted payment details are stored in secure data centres in Pakistan and partner regions with restricted physical access, 24/7 surveillance, and redundant backups. Servers are protected by firewalls, intrusion-detection systems, and automated threat monitoring.